At eclub99, your privacy is not something we take lightly. This document clearly explains how we collect, use, store, and protect your personal data as a member of our platform.
This Privacy Policy describes eclub99's privacy practices regarding the collection and use of your personal data. By using the eclub99 platform, you agree to the terms set out in this Privacy Policy. Please read it carefully and contact us if you have any questions.
Eclub99 ("we", "our platform") is the operator of an online betting platform and bears full responsibility for the protection of members' personal data. This Privacy Policy is established to ensure every member understands exactly how their data is managed.
We take seriously the trust placed in us when members submit their personal information. Every piece of data collected is used solely for the purposes stated in this policy and nothing beyond that. This is not merely a statement — it is a commitment we uphold in every operational decision we make.
This policy applies to all services provided by eclub99, including the website, Android and iOS mobile apps, and all your interactions with our platform across any channel.
Eclub99 adheres to internationally recognized data protection principles. We are committed to managing your data transparently, responsibly, and securely at all times.
Eclub99 collects your personal data through various means as you interact with our platform. The following are the categories of data we collect:
| Data Categories | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | KYC verification & account security | Lifetime of account + 5 years |
| Financial Data | Transaction processing & auditing | 7 years (legal requirement) |
| Activity Log | Security & fraud prevention | 2 years |
| Communication Data | Customer support & improvements | 3 years |
| Cookies & Sessions | User experience & analytics | Up to 1 year or until logout |
The data we collect is used solely for the following purposes and nothing beyond what is stated:
Eclub99 does not use your data to make automated decisions that could have a significant negative impact on you without human oversight. Every important decision, such as account suspension, involves a manual review by our team.
We understand that your trust depends on how well we protect the data you entrust to us. That is why eclub99 continuously invests in the latest data security infrastructure.
Your data is stored in secure data centres with comprehensive physical and digital protection. In some circumstances, data may be stored or processed at locations outside Malaysia, but we ensure that equivalent or stronger protection is provided at all such locations.
While we take all reasonable steps to protect your data, no security system is entirely foolproof. You also play a role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
Eclub99 does not sell, rent, or trade your personal data to any third party for their marketing purposes. However, there are limited situations where we may need to share your data:
Every third party that receives your data is required to use it only for the specified purpose and to comply with data protection standards equivalent to those we uphold at eclub99.
Eclub99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the eclub99 platform.
As an eclub99 member, you hold the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
You can request the deletion of your personal data, subject to legal obligations we are required to fulfil.
You have the right to restrict how we process your data in certain defined situations.
You can request your data in a machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time.
To submit any request relating to your privacy rights, please contact the eclub99 support team via Live Chat or our official email. We will respond within 30 business days from the date your request is received.
The eclub99 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from children or minors.
If we discover that personal data of a child has been collected without valid parental or guardian consent, we will immediately take steps to delete that data and close the account in question. Parents or guardians who become aware that a child under their care has registered on the eclub99 platform are urged to contact us immediately.
If you suspect someone under the age of 18 is using the eclub99 platform, please notify our support team immediately. We take child protection issues seriously.
The eclub99 platform may contain links to third-party websites or services in certain contexts, such as game providers. This Privacy Policy does not apply to those third-party websites or services.
Eclub99 is not responsible for the privacy practices or content of third-party platforms. We encourage you to read the privacy policy of each platform you visit separately, especially before providing any personal information.
Eclub99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors.
When we make significant changes to this policy, we will notify you via:
The "Updated" date at the top of this page indicates when this policy was last amended. Continued use of the eclub99 platform after any amendment takes effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact the eclub99 Privacy Officer through the following channels:
We take your privacy seriously. Every privacy-related enquiry is handled by a dedicated team trained in data protection. You will not be ignored, and every case will receive the attention it deserves.
A good privacy policy must be backed by real action. Here is what we actively do to keep your data secure.
All data transmitted between your device and eclub99 servers is protected with TLS 1.3 encryption — the same security protocol used by leading financial institutions and banks worldwide.
The identity verification (KYC) process at eclub99 uses secure document verification technology. Copies of your documents are stored with encryption and are only accessible by authorised staff.
Eclub99 has never and will never sell your personal data to advertisers or third parties. Your data is used solely for platform operational purposes and nothing beyond that.
Our data protection practices are regularly reviewed and independently audited. This ensures our security systems stay up to date and meet the latest standards.
You have full control over the notifications you receive from eclub99. Unsubscribe from marketing communications at any time through your account settings or by contacting our support team.
Eclub99's automated monitoring system continuously detects unauthorized access attempts, cyberattacks, and suspicious activity, responding immediately to protect your account.
Now that you know how we protect your privacy, it's time to experience safe, fair, and enjoyable gameplay at eclub99 alongside hundreds of thousands of other Malaysian members.